Order status can be checked at Dr.Melaxin website [My Account > Order History]

Backed by our research team, we guarantee a 100% worry-free refund.

[Dr.Melaxin 100% Refund Policy]

1. Refund Shipping Costs: Customers are responsible for the cost of return shipping.
   If the item was shipped with free shipping, the original shipping cost will be deducted from the refund.
2. Return Address: Items must be sent directly to the Dr.Melaxin warehouse by the customer.
3. Refund Request Period: Refunds must be requested within 14 days of receiving the product.
4. Product Limit: A maximum of one product per individual is eligible for a 100% refund.

[Conditions Where 100% Refund is Not Applicable]

1. If more than 1/3 of the product has been used.
2. If more than 15 days have passed since you receive the product.

* Important Notes

1. Contact Customer Service: Before initiating a return, customers must first contact Customer Service to submit a return request
   and then send the product according to the provided instructions.
2. Return Authorization: Once your return is accepted, we will send you instructions on how and where to ship the return.
   Products returned without prior authorization will not be accepted.
3. Prepaid Shipping: Customers are responsible for prepaid shipping for returns.
   Refunds will not be processed for receiver-paid shipments.
4. Refund Shipping Costs: In the event of a refund due to unavoidable circumstances, Customers are responsible for the cost of return shipping. If the item was shipped with free shipping, the original shipping cost will be deducted from the refund.

Please reach out to our Customer Service Team (cs@melaxin.sg) for assistance, and we will provide guidance with care.

All products purchased from our website are in Singapore Dollars(SGD), not US Dollars (USD).

We understand that Cash on Delivery (COD) is a preferred option for many customers. However, at this time, we only offer payment options at the time of order. We apologize for any inconvenience this may cause and appreciate your understanding.

If you want to change the product or cancel the order,
Please reach out to our Customer Service Team (cs@melaxin.sg)for assistance, and we will provide guidance with care.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@melaxin.sg

Sometimes, orders can be canceled automatically if the card information does not match or the order is recognized as having suspected fraudulent activity or unauthorized information provided.

[A way to solve recurring problems]

1. Delete cookies and caches on the site, completely reboot the browser.
2. Enter a valid card number.
-Cardholder name: Enter your name exactly as it’s written on your card
-Expiry date: Enter a valid card expiry date (MM/YY)
-Security code: Enter the CVV or security code on your card
3. Place a different order by matching the shipping and billing address as the same.

Nevertheless, if you can't order, please contact the customer center and we'll respond quickly.

Customer Service Team (cs@drmelaxin.sg)

We aim to ship (dispatch) orders placed before 11:59 PM on weekdays within 1-2 business days during non-sale periods.

Please note that orders placed on weekends (public holidays) will be shipped on the next business day.

Generally, the delivery will be completed within 1~3 business days from the ordering date.

* The arrival date may change depending onthe shipping company's situation.

Once the delivery begins, you can track the process via email with a tracking number.
You can track your order by using the tracking number provided in the delivery notification sent when the product is dispatched or by visiting Dr.Melaxin Mall.

[CS CENTER - Track Your Order - Track]
[My Account - Order number - Track Shipment]

If the delivery status shows as [Delivered],
but you haven't received the product, please check the following:

1. Verify the delivery address in your order information.
   
2. Check with a proxy or delegated location.
   Confirm with family, colleagues, security office, or any other delegated location.
   
3. Contact the delivery courier.
   Verify with the assigned courier using the tracking number.
   
   

If the issue cannot be resolved through a proxy, delegated location, or courier,
please contact our Customer Service Team(cs@melaxin.sg)
We will promptly assist you after confirming with the courier company.

Changes to shipping information (delivery address, recipient, delegated location, etc.) can only be made before dispatch (shipment).

Please contact our customer service team for inquiries, and we will check the possibility of changes and provide guidance accordingly.

If the shipment (dispatch) has already been completed promptly,
please understand that it may not be possible to change the delivery information.

Did you not receive some of the items you ordered?

We sincerely apologize for the inconvenience.
Please take photos of the exterior of the received parcel and the items you did receive.

Contact our Customer Service Team (cs@melaxin.sg) with the photos,
and we will assist you after confirming the situation.

For exchanges,
it's possible only for the same product as purchased. If you need to change options,
please proceed with a return and make a new purchase.

In case of defects or damages to the product, Dr. Melaxin will cover the shipping fees.

If you choose to connect with our Customer Service Team (cs@melaxin.sg),
please take photos of the exterior of the received parcel and any damaged or faulty items.
Providing these photos will enable us to expedite the verification process.